NEWS UPDATE: FEDERAL COMPETITION AND CONSUMER PROTECTION COMMISSION PARTNERS WITH NIGERIAN ELECTRICITY REGULATORY COMMISSION TO ADDRESS ELECTRICITY CONSUMERS’ COMPLAINTS.
By: Nneka Oduada Eze (Esq)
The Federal Competition and Consumer Protection Commission (FCCPC) recently signed a Memorandum of Understanding (MOU) with the Nigerian Electricity Regulatory Commission (NERC), to resolve the incessant complaints by electricity consumers in the country.
The purpose of the said agreement is to establish a single dedicated channel to which consumers can make their complaints and expect prompt response. The Executive Vice Chairman/Chief Executive of FCCPC, Mr. Babatunde Irukera, at the occasion, pointed out that the move was aimed towards preventing inter-agency conflicts. He also noted that the Commission is resolving more consumer complaints than before, while adding that consumer dissatisfaction had been on the increase.